Day in the Life of My Tumi
We just came across this great blog Day in the Life of My Tumi that is an often humorous take on Tumi luggage, and is a must read for anyone considering buying into Tumi’s T3 collection. One of the really interesting things we noticed in this blog was the first post Inspiration for the Tumi Blog Mark, the author, goes on to document a compliant he had with his favorite luggage brand, and received two letters from the President expressing concern and asking Mark to be a new field tester for Tumi. If you are a road-weary frequent traveler you can relate to most of the articles in this great blog.
Check it out at Day in the Life of My Tumi
April 18th, 2008 at 8:25 am
Mark,
I wish I had the same experience you did. I purchased a Dakota two suiter, Tumi owns Dakota.
I was told the bag came with a lifetime garantee. This is why I paid twice as much as a similar bag.
I sent it into Tumi after four years of use with a broken zipper, and broken handle.
Tumi’s response was the repair cost to me was 350.00
The other option was 30% discount on a new Tumi bag.
What an insult!
I can’t believe I paid a premium for a warranty only to be stiffed by Tumi.
I to am a frequest business flyer and share my experience often.
If you comunicate with the president of Tumi let her/him know how negitive the real proccess is.
Your experience was not the norm.
August 31st, 2008 at 7:42 pm
I too own a T3 and have dealt with a broken handle as a result of 2 flimsy screws that continually loosen and fall out. I now have only one screw left. I plan on contacting Tumi but it sounds like they will want me to ship the bag back for repair at my expense. Do you have any tips to resolve this issue?
Thanks