Comments on: Day in the Life of My Tumi http://blog.simplecase.net/day-in-the-life-of-my-tumi/ the simple luggage and cases blog Fri, 10 Sep 2010 17:25:43 +0000 http://wordpress.org/?v=2.0.4 by: Lifetime guarantee? http://blog.simplecase.net/day-in-the-life-of-my-tumi/#comment-29176 Tue, 12 Jan 2010 18:56:52 +0000 http://blog.simplecase.net/day-in-the-life-of-my-tumi/#comment-29176 Tumi stopped doing lifetime warranties 13 years ago. Do your homework before one of your douchebag friends tells you about a "lifetime warranty that does not exist." Its a 5 year warranty against MANUFACTURER DEFECTS Tumi stopped doing lifetime warranties 13 years ago. Do your homework before one of your douchebag friends tells you about a “lifetime warranty that does not exist.” Its a 5 year warranty against MANUFACTURER DEFECTS

]]> by: Dick Klovstad http://blog.simplecase.net/day-in-the-life-of-my-tumi/#comment-27885 Thu, 01 Oct 2009 00:52:40 +0000 http://blog.simplecase.net/day-in-the-life-of-my-tumi/#comment-27885 In my opinion Tumi's products are both over-priced and sub-par in quality. Unlike Tumi, Wal-Mart's luggage doesn't require the original receipt to be repaired under its warranty. I can only surmise that Tumi's products are made in China by a bunch of low cost producers. In my opinion, Tumi is a complete fraud perpetuated on the traveling business person. Never again will I ever purchase their crap. Tumi's customer service absolutely sucks. In my opinion Tumi’s products are both over-priced and sub-par in quality. Unlike Tumi, Wal-Mart’s luggage doesn’t require the original receipt to be repaired under its warranty. I can only surmise that Tumi’s products are made in China by a bunch of low cost producers. In my opinion, Tumi is a complete fraud perpetuated on the traveling business person. Never again will I ever purchase their crap. Tumi’s customer service absolutely sucks.

]]> by: Vincent Balancia http://blog.simplecase.net/day-in-the-life-of-my-tumi/#comment-18579 Mon, 01 Sep 2008 02:42:36 +0000 http://blog.simplecase.net/day-in-the-life-of-my-tumi/#comment-18579 I too own a T3 and have dealt with a broken handle as a result of 2 flimsy screws that continually loosen and fall out. I now have only one screw left. I plan on contacting Tumi but it sounds like they will want me to ship the bag back for repair at my expense. Do you have any tips to resolve this issue? Thanks I too own a T3 and have dealt with a broken handle as a result of 2 flimsy screws that continually loosen and fall out. I now have only one screw left. I plan on contacting Tumi but it sounds like they will want me to ship the bag back for repair at my expense. Do you have any tips to resolve this issue?

Thanks

]]> by: Terry Obert http://blog.simplecase.net/day-in-the-life-of-my-tumi/#comment-16134 Fri, 18 Apr 2008 15:25:43 +0000 http://blog.simplecase.net/day-in-the-life-of-my-tumi/#comment-16134 Mark, I wish I had the same experience you did. I purchased a Dakota two suiter, Tumi owns Dakota. I was told the bag came with a lifetime garantee. This is why I paid twice as much as a similar bag. I sent it into Tumi after four years of use with a broken zipper, and broken handle. Tumi's response was the repair cost to me was 350.00 The other option was 30% discount on a new Tumi bag. What an insult! I can't believe I paid a premium for a warranty only to be stiffed by Tumi. I to am a frequest business flyer and share my experience often. If you comunicate with the president of Tumi let her/him know how negitive the real proccess is. Your experience was not the norm. Mark,

I wish I had the same experience you did. I purchased a Dakota two suiter, Tumi owns Dakota.
I was told the bag came with a lifetime garantee. This is why I paid twice as much as a similar bag.
I sent it into Tumi after four years of use with a broken zipper, and broken handle.
Tumi’s response was the repair cost to me was 350.00
The other option was 30% discount on a new Tumi bag.

What an insult!

I can’t believe I paid a premium for a warranty only to be stiffed by Tumi.

I to am a frequest business flyer and share my experience often.

If you comunicate with the president of Tumi let her/him know how negitive the real proccess is.

Your experience was not the norm.

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